Frequently Ask Questions

Getting Solar

Generally not. However, if your property is heritage listed you will need to attain planning approval. If you live in a complex governed by a strata agreement, you will need approval from the body corporate.

Solar Power systems can be installed on roofs facing anywhere from due east to due west. North is best for absolute production, however a well designed system will match your solar production to your home’s electricity consumption.

Systems can either be installed on flat roof or tilting frames can be installed at an extra expense. We recommend a slight pitch to allow for water runoff and self cleaning.

The size of system you will install depends on several factors. These include:

  • How many panels will fit on your roof.
  • Your budget.
  • Your needs, a smaller system may be enough to offset your whole bill.
  • Your future plans, if you intend on starting a family and staying in the house long term, go bigger.

Once you have decided on the system you would like installed, we will contact your electricity network provider and obtain authorisation to have the system installed. Once approval has been granted, we will arrange an installation date with you, usually within 2-4 weeks. We will also send you a pack containing your invoice and paperwork to sign up to the Feed in Tariff.

The Equipment

REC, Daqo and SunPower panels carry a performance guarantee of 25 years and SMA and Fronius inverters are covered for 5 years as standard.

Yes, our expert installers are qualified licensed electricians accredited by the Clean Energy Council of Australia for the design and installation of your system. For more information, go to http://melsunsolar.com.au/

There is minimal system maintenance required over the life of the system. You may be required to hose down the panels from time to time to remove dirt. The panels will self clean when it rains. Businesses have emerged which will complete a panel clean for a small fee.

Yes. The system can be covered under home and contents insurance. Contact your insurer for further details.

If you have an old spinning disc meter, you will require a new bi-directional meter. Ask one of our sales consultants for the procedures involved and rates to change your meter in your state.